Storage Stoke Newington Service Terms and Conditions
These Terms and Conditions govern the provision of storage and related services by Storage Stoke Newington to you as a customer. By requesting a quotation, making a booking, using our storage facilities, or instructing us to handle your goods in connection with removal or storage, you agree to be bound by these Terms and Conditions.
Please read these Terms and Conditions carefully before placing a booking. If you do not agree with any part of these Terms and Conditions, you should not use our services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Services means any storage, handling, collection, delivery, removal-related assistance, or other services provided by Storage Stoke Newington.
1.2 Goods means the items you deliver to our storage facility, or that we collect from you, for the purpose of storage or associated services.
1.3 Facility means any storage premises or units operated or managed by Storage Stoke Newington.
1.4 Contract means the agreement between you and Storage Stoke Newington incorporating these Terms and Conditions and any written confirmation of your booking.
1.5 We, us, our means Storage Stoke Newington.
1.6 You, your means the customer, being the person or company who requests and pays for the Services.
2. Scope of Services
2.1 We provide storage services for personal and business customers, together with optional handling and assistance with removal or transportation in our general service area, as agreed at the time of booking.
2.2 The specific Services supplied, the duration of storage, and the estimated or fixed charges will be set out in your quotation or booking confirmation.
2.3 We reserve the right to refuse any order or to decline to store any Goods at our sole discretion where the Goods are unsuitable, unlawful, or may pose a risk to people, property, or the environment.
3. Booking Process
3.1 You may request a quotation for Services by providing accurate information about the nature, volume, and value of your Goods, the required dates, and collection and delivery details where applicable.
3.2 Quotations are based on the information supplied by you. If that information is inaccurate or changes, we may revise or withdraw any quotation or adjust the charges accordingly.
3.3 A booking is made when you confirm acceptance of our quotation and we issue written confirmation of your booking. Until written confirmation is issued, no Contract will be formed and we will have no obligation to provide the Services.
3.4 You must ensure that all information you provide during the booking process is complete and accurate. We will not be liable for any delay, additional cost, or loss arising from incorrect or incomplete information.
3.5 Any dates and times provided for collection, delivery, or commencement of storage are estimates only, unless expressly guaranteed in writing. We will use reasonable efforts to meet agreed schedules but will not be liable for minor delays or rescheduling.
4. Customer Responsibilities
4.1 You are responsible for:
a. Ensuring that you have lawful title to the Goods or full authority from the owner to store and, where applicable, to move the Goods.
b. Properly packing, securing, and labelling the Goods unless we have agreed in writing to provide packing services.
c. Ensuring that the Goods are fit to be stored and are not prohibited or dangerous.
d. Providing safe and reasonable access for any collection or delivery services at the agreed times.
4.2 You must not store or request us to handle any Goods that are hazardous, illegal, perishable, explosive, flammable, corrosive, toxic, contaminated, infected, counterfeit, or otherwise unsuitable for normal storage. This includes but is not limited to:
a. Firearms, ammunition, or weapons of any kind.
b. Drugs, chemicals, or substances that are controlled or illegal.
c. Living animals, plants, or other living organisms.
d. Foodstuffs or perishable goods that may decay or attract vermin.
e. Waste materials or items intended for disposal, unless expressly agreed as part of a waste collection service.
4.3 If in doubt about whether Goods are suitable for storage, you must consult us in advance and obtain written approval.
5. Payments and Charges
5.1 Our charges for storage and related services will be set out in our quotation or booking confirmation. Charges may be based on the volume of Goods, length of storage, complexity of access, and any additional services such as packing, collection, or delivery.
5.2 Unless otherwise agreed in writing, payment for initial storage and any associated handling services is due in advance before the commencement of storage or collection of Goods.
5.3 Ongoing storage fees are normally charged on a recurring basis, in advance, for the period specified in your booking confirmation. You must ensure that payments are made on or before the due date.
5.4 We may require a deposit or security payment as a condition of accepting your booking. Any deposit shall be held as security against unpaid charges, damage, or breach of these Terms and Conditions.
5.5 If you fail to pay any sum due under the Contract on the due date for payment, we reserve the right to:
a. Charge interest on overdue amounts at the rate permitted by law until payment is received in full.
b. Suspend access to the Facility and to your Goods until all outstanding sums are settled.
c. Recover from you all reasonable costs of enforcement, including any debt collection or legal costs.
5.6 All amounts quoted are exclusive of any applicable taxes or statutory charges, which will be added at the prevailing rate where applicable.
6. Cancellations and Changes
6.1 You may request to cancel or amend your booking by providing reasonable notice before the agreed start date of the Services. Any cancellation or change is effective only when acknowledged by us in writing.
6.2 We may apply a cancellation charge if you cancel within a specified short-notice period before the start of the Services. The applicable notice period and cancellation fees, if any, will be stated in your quotation or booking confirmation or notified to you at the time of booking.
6.3 If you request changes to dates, storage volumes, or service scope, we may adjust the charges accordingly. We are not obligated to accommodate changes and may treat a requested change as a cancellation and new booking in some circumstances.
6.4 We reserve the right to cancel your booking or suspend the Services if:
a. You fail to pay any amount due by the required date.
b. You breach any of these Terms and Conditions.
c. We reasonably believe that your Goods are unsafe, illegal, or may cause damage or harm.
d. External factors beyond our reasonable control make performance of the Services impossible or significantly impractical.
6.5 If we cancel due to circumstances within our control, we will refund any pre-paid charges for Services not yet supplied. We will not be liable for indirect loss, loss of profit, or other consequential losses arising from such cancellation.
7. Access and Security
7.1 Access to our Facility may be supervised or unsupervised and is subject to our access policies and opening hours in force from time to time.
7.2 You must comply with all security and health and safety rules notified to you when visiting or using our Facility. We may require proof of identity and may refuse admission at our discretion for security or safety reasons.
7.3 You are responsible for keeping any keys, access codes, or security credentials secure and confidential and for ensuring that only authorised persons gain access to your stored Goods. We will not be liable for loss resulting from your failure to protect such credentials.
7.4 We may move your Goods within the Facility to an alternative suitable location or unit, where required for operational, safety, or security reasons, while using reasonable care to avoid damage.
8. Condition of Goods and Insurance
8.1 You are responsible for ensuring that your Goods are properly packed, protected, and suitable for storage. We do not ordinarily inspect or test Goods and do not accept responsibility for pre-existing damage or inherent defects.
8.2 Unless we have expressly agreed in writing to provide insurance cover for your Goods and you have paid any associated premium, you are responsible for arranging adequate insurance for the full replacement value of your Goods while in storage or in transit.
8.3 Any insurance you arrange should cover the risks of fire, theft, flood, accidental damage, vermin infestation, and any other relevant risks associated with storage and handling.
8.4 We will not be liable for any underinsurance or for your failure to maintain suitable cover.
9. Liability and Limitations
9.1 We will exercise reasonable care and skill in providing the Services. However, our liability to you is subject to the limitations set out in this clause.
9.2 We will not be liable for any loss or damage to Goods arising from:
a. Your failure to properly pack, secure, or protect Goods.
b. Inherent defects, natural deterioration, or fragility of the Goods.
c. Vermin, insects, or other pests, unless due to our failure to maintain a reasonable standard of Facility hygiene.
d. Acts or omissions of third parties not under our direct control.
e. Events beyond our reasonable control, including but not limited to fire, flood, storm, industrial action, or criminal acts of third parties.
9.3 In the event that we are found liable for loss of or damage to any Goods, our total liability in respect of any claim, whether arising in contract, tort, or otherwise, shall be limited to the lower of the actual value of the Goods lost or damaged and any monetary limit stated in your booking confirmation or otherwise notified to you in writing.
9.4 We will not be liable for any indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or emotional distress arising out of or in connection with the Services.
9.5 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be limited or excluded.
10. Waste Regulations and Prohibited Items
10.1 You must comply with all applicable waste management and environmental regulations when using our Services.
10.2 You may not use our storage units or related services to store or dispose of waste, rubbish, or materials intended solely for disposal, unless we have expressly agreed in writing to provide a waste handling service.
10.3 If we discover that waste or prohibited items have been deposited in your storage space or provided to us during a removal-related service, we may at our discretion:
a. Remove, isolate, or dispose of such items in a lawful manner.
b. Charge you for all costs of removal, treatment, and disposal, including any regulatory charges or penalties incurred.
c. Suspend or terminate the Services and restrict access to your Goods.
10.4 We reserve the right to open and inspect Goods where we reasonably suspect that prohibited items or waste materials are present, or where required by law or by competent authorities.
10.5 You agree to indemnify and hold us harmless against any claims, losses, fines, or expenses arising from your failure to comply with waste and environmental regulations or from the storage or attempted storage of prohibited items.
11. Termination and Removal of Goods
11.1 The Contract will continue for the agreed storage period and thereafter on a rolling basis, unless terminated by either party in accordance with this clause.
11.2 You may terminate the Contract by giving us prior written notice in accordance with any notice requirement stated in your booking confirmation. All outstanding charges must be paid before removal of your Goods.
11.3 We may terminate the Contract by giving you reasonable notice, or immediately if you are in material breach of these Terms and Conditions or if any amounts remain unpaid after due reminders.
11.4 Upon termination, you must arrange for removal of your Goods from the Facility by the termination date, subject to full payment of all outstanding charges.
11.5 If you fail to remove your Goods upon termination or if charges are overdue, we may exercise our rights of lien and sale. This may include:
a. Withholding access to your Goods until payment is received in full.
b. Selling or disposing of your Goods after giving any required notice under applicable law.
c. Applying the proceeds of sale towards unpaid charges and reasonable costs of sale and disposal, and holding any surplus for you for a limited period.
12. Data Protection and Privacy
12.1 We will collect and use your personal data solely for the purposes of administering your booking, providing the Services, and complying with legal obligations.
12.2 We will take appropriate measures to protect your personal information against unauthorised access, loss, or misuse and will only share it with third parties where necessary for the performance of the Contract, for legal compliance, or with your consent.
12.3 You may be entitled to certain rights in relation to your personal information under applicable data protection law, including rights of access and correction. Further details may be provided in our privacy information made available to you separately.
13. Changes to These Terms
13.1 We may update or amend these Terms and Conditions from time to time to reflect changes in our operations, legal requirements, or industry practice.
13.2 The version of the Terms and Conditions in force at the time you make your booking will normally apply to that booking, unless a change is required by law or by a competent authority.
13.3 We may notify you of any significant changes that affect ongoing storage arrangements and may require your continued acceptance as a condition of continued use of the Services.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with the Contract or its subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.
14.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided under them.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall remain in full force and effect.
15.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
15.3 You may not assign or transfer any of your rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations where necessary for the operation of our business, provided that this does not reduce the level of service or your legal protections.
15.4 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us in relation to the Services and supersede any previous understanding, agreement, or representation made by either party.
15.5 Any notices given under these Terms and Conditions must be in writing and delivered by post or by other recognised written communication method, using the contact details last provided by the recipient.
